Refund Policy

1. Our Commitment

At TREVOROS LABS, operated by TREVOROS FINTECH PRIVATE LIMITED, we stand behind the quality of our programs. We offer a transparent refund policy to ensure you can enrol with confidence.

2. 7-Day Satisfaction Guarantee

To initiate a refund within this window:

• Email labs@trevoros.com with subject line: “Refund Request — [Your Full Name] — [Cohort Batch]”
• Include your registered email address and payment reference/transaction ID.
• Refunds are processed within 7–10 business days to the original payment method.

3. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Requests made after 7 calendar days from the cohort start date.
• Failure to attend sessions, submit projects, or engage with the program without prior notice.
• Removal from the program due to violation of our Terms of Service (including plagiarism, misconduct, or abusive behaviour).
• Dissatisfaction with your own performance score or certificate grade — grades are determined objectively by mentors.
• Change of personal circumstances (e.g., time constraints, change of mind) after the 7-day window.
• Requests for partial refunds mid-program after the 7-day period has elapsed.

4. Pre-Start Cancellations

If you have been accepted and paid but wish to cancel before your cohort officially starts, you are eligible for a full refund regardless of the timing. Please notify us at least 48 hours before the cohort start date to allow us to offer your seat to a waitlisted applicant.

5. Program Cancellation by Us

In the unlikely event that TREVOROS FINTECH PRIVATE LIMITED cancels a cohort before it commences, all enrolled students will receive a 100% full refund within 5 business days, with the option to transfer enrolment to the next available cohort.

6. Upgrade Payments (Foundation → Builder)

The 50% upgrade discount is applied at the time of Builder Track enrolment for verified Foundation Track graduates. Upgrade payments follow the same 7-day refund policy. The original Foundation Track fee is not refundable once the 7-day window for that cohort has passed.

7. Payment Gateway Fees

Razorpay (our payment processor) may charge non-refundable transaction fees on the original payment. In such cases, we will refund the full program fee amount and the transaction fee deduction (if any) will be borne by us — you will receive the complete program fee back.

8. How to Contact Us

For any refund-related queries, reach us through: