Privacy Policy
1. About This Policy
This Privacy Policy describes how TREVOROS FINTECH PRIVATE LIMITED (“Company,” “we,” “us,” or “our”), operating the TREVOROS LABS platform at labs.trevoros.com, collects, uses, stores, and discloses personal information when you visit our website, apply to a program, or enrol as a student.
By using our platform, you agree to the collection and use of information in accordance with this policy. This policy is compliant with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
2.1 Information You Provide
- Account & Application Data: Name, email address, phone number, educational background, GitHub/portfolio links, and preferred program track.
- Payment Data: Transaction reference IDs processed via Razorpay. We do not store card numbers, UPI IDs, or bank credentials on our servers.
- Communication Data: Messages, queries, and feedback you send us via email or WhatsApp.
2.2 Automatically Collected Information
- IP address, browser type, operating system, and device identifiers.
- Pages visited, time spent, and navigation patterns (via server logs).
3. How We Use Your Information
We use the information we collect to:
- Process and evaluate your program application.
- Communicate your acceptance, cohort details, and program updates.
- Process payments and issue receipts.
- Generate and issue verifiable performance certificates.
- Evaluate student performance and provide mentor feedback.
- Improve the platform, curriculum, and user experience.
- Respond to your enquiries and support requests.
- Comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Sharing
We may share your information with:
- Razorpay: Our payment gateway partner, solely for processing transactions. Razorpay's privacy policy governs their data use.
- Internal Mentors: Program mentors may access your name, submitted projects, and performance scores for evaluation purposes.
- Legal Authorities: Where required by law, court order, or governmental regulation.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Performance records and certificate data are retained indefinitely to support future verification requests. You may request deletion of your account data by contacting us at labs@trevoros.com, subject to our legal retention obligations.
6. Data Security
We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access-controlled infrastructure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and disclaim liability for unauthorised access beyond our reasonable control.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Request deletion of your personal data (subject to legal requirements).
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, email us at labs@trevoros.com.
8. Cookies
We use session cookies solely for authentication purposes (keeping you logged in). We do not use third-party advertising or tracking cookies. You may disable cookies in your browser settings, but this may affect platform functionality.
9. Children's Privacy
Our platform is not directed at children under 13 years of age. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us data, please contact us immediately.
10. Changes to This Policy
We may update this policy periodically. We will notify enrolled students of material changes via email. Continued use of the platform after changes constitutes acceptance of the revised policy.